ZOHO Corp Off Campus Drive Hiring Freshers Details:-
Zoho Corporation is an Indian multinational technology company that makes computer software and web-based business tools. It is best known for the online office suite offering Zoho Office Suite.
| Company Name: |
ZOHO |
| Post Name: | Technical Support Engineers |
| Salary: | Not Disclosed |
| Degree: | B.E/B.Tech/Any Degree |
| Batch: | Recent Batch |
| Experience: | Freshers/Experienced |
| Job Location: | Chennai |
Job Description:-
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Answer customer queries about product features and capabilities through phone, e-mail & chat.
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Efficiently troubleshoot technical issues reported by customers and assist them with in-productand third party configurations.
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Take ownership of the unresolved cases and coordinate with internal teams to ensure promptresolution.
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Work closely with the Engineering and Product Management teams to escalate critical issues andprovide suggestions for product enhancement.
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Coordinate with various internal teams during an incident, communicate the status effectively tillresolution.
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Consistently meet SLA and other key performance metri
Requirement :-
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Excellent verbal and written English communication skills
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Attention to detail and a strong desire to learn
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Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
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Should be flexible with all modes of Support – Email, Live chat and Calls
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Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
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Basic knowledge of Networking and Active Directory.
Note: Shortlisted candidates will receive an email/call for the further interview process.