Amdocs Hiring Software Engineer:
Amdocs Hiring Graduates Freshers for Operations Analyst | Bachelor’s degree. Amdocs is conducting an off campus recruitment drive. Below are the Amdocs Job description, Eligibility, and details.
| Company Name: |
Amdocs |
| Post Name: | Software Engineer |
| Salary: | Rs 4-5 LPA (Expected) |
| Degree: | Bachelor’s/Master’s Degree |
| Batch: | Not Mentioned |
| Experience: | Freshers (0-2 Years) |
| Job Location: | Pune |
Job Description:
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA.
Requirements:-
- Bachelor’s degree holder, Masters degree – advantage
- B.E/B.tech/MCA IT /Computer Science or related stream
- Handling offline tickets. Need to work on varies fallouts/exceptions
- Working with field engineers/ technicians to identify, advise and resolve live issues
- Assist and fixing devices and equipment’s with technicians on live chats
- Responsible for taking control of and resolving Complex Technical and Escalated customer issues
- Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium
- Perform Activation/Deactivation & handle other technical Issues using client specified tools
- Identify and provide inputs on unique (or) recurring customer problems
- Be a champion of client specific Tools, Troubleshooting Procedures & Pro
Note: Shortlisted candidates will receive an email/call for the further interview process.